Service Desk Technician

Position : Service Desk Technician

Location : Vikhroli

Work Hours : 8 : 30 AM – 4 : 30 PM

Education : Graduate (Any discipline)

Experience : 2–4 years in IT Support, NOC, or Service Desk roles

Key Responsibilities :

• Provide timely support for desktop and laptop-related issues.
• Monitor network and system performance using Zabbix or similar monitoring tools, escalating issues as needed.
• Deliver remote technical support to internal users and resolve incidents effectively.
• Maintain clear and professional communication with users and technical teams.
• Assist in the maintenance and troubleshooting of servers, switches, and firewalls.

Technical Skills :

Skills Required

Zabbix, Nagios, Network Monitoring Tools, Desktop Support, Noc Engineer, Service Desk, Ticketing Tool, Switches, Firewall, Routers