Talent.com
IT IS_Service Desk

IT IS_Service Desk

ConfidentialMumbai
30+ days ago
Job description

Key Responsibilities :

  • Provide Level 1 support for IT incidents and service requests via phone, email, or ticketing systems.
  • Diagnose and resolve technical hardware and software issues for Windows / Mac OS, Microsoft 365, printers, VPN, and network connectivity.
  • Log all issues in the ITSM / ticketing system and ensure proper tracking and documentation.
  • Escalate unresolved issues to appropriate IT teams (Level 2 / 3) as needed.
  • Assist users with account setup, password resets, and software installations.
  • Maintain knowledge base articles and user guides.
  • Monitor system alerts and follow up on routine maintenance or outages.
  • Ensure SLAs are met and contribute to continuous service improvement.

Key Skills Required :

  • Knowledge of Windows 10 / 11, Microsoft Office 365, and Active Directory
  • Basic understanding of networking (DNS, DHCP, VPN, Wi-Fi troubleshooting)
  • Experience with ticketing tools (e.g., ServiceNow, BMC Remedy, Jira Service Desk)
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP)

    • Skills Required

    Microsoft 365, Printers, Vpn, Servicenow, Bmc Remedy, Jira

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    Desk • Mumbai