ServiceNow Incident Management

TCS is Hiring ServiceNow Incident Management For Kolkata location

Experience : 4 - 6 years

Mode of interview : Virtual

Location : Kolkata

JOB DESCRIPTION : Must have :

• Excellent communication and customer handling skills
• Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
• Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
• Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
• Experience in working in SLA based and 24 / 7 support model.
• Experience in Change management procedures.

Good to have :