ServiceNow Developer - Incident Management

ServiceNow Developer

Job Description ServiceNow Development & Customization : Design, develop, and implement custom -applications, modules, and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, and HRSD, and building Business Rules, Workflows, Flows, and Service Portal widgets. You'll also manage Service Catalog items.

• Integrations : Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency.
• Solution Design & Architecture : Collaborate with stakeholders to translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap. Ensure solutions follow best practices and security guidelines.
• Testing & Quality Assurance : Perform unit and integration testing, support UAT, and resolve bugs. Participate in code reviews to maintain quality.
• Upgrades & Maintenance : Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability.
• Documentation & Training : Create technical documentation (design specs, development guides) and provide knowledge transfer and training.
• Continuous Improvement : Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile / Scrum ceremonies.

EDUCATION & TRAINING :

Knowledge & Experience :

Problem, Change, Service Catalog, Knowledge Management).

Skills & Abilities :

(ref : hirist.tech)