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Senior Manager - Customer Success & Solutions

Kansal Corporate SolutionsRemote, India

5 days ago

Job type

Remote

Job description

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

Pilot & Onboarding :

Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

Post Go-Live Success :

Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues

Client Relations :

Be the voice of our clients. Maintain open communication channels with clients

Bridge to Translate client needs into action items. Keep clients informed on project progress and anticipate any Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

Diverse Contributions :

To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Ideal Candidate :

4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup / SaaS preferred).

Comfortable working in US time zones (~3 : 30 am IST) to directly engage with customers.

Ability to empathize deeply with customers, understand pain points, and translate them into solutions.

Entrepreneurial mindset : thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.

Strong analytical and structured problem-solving skills.

(Preferred) Computer science or technical background able to understand product at a granular level, with basic coding ability.

(Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.

High ownership, proactive communication, and bias for action.

Collaborative, low-ego personality with a sense of humor.

Not taking yourself too seriously.

(ref : iimjobs.com)

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Solution Manager • Remote, India

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