Senior Manager - Customer Success & Solution

youre looking for a fully-baked playbook to simply execute, this may not be the right fit. But if youre excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, wed love to talk.

• Youll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience from pre-sales to go-live to expansion.
• You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.
• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product / Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Ideal 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup / SaaS preferred).

Perks, Benefits and Work Culture :

Benefits (for full-time roles) :

(ref : iimjobs.com)