Managed services

Job Purpose

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public / private / hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Role Description

Key Responsibilities

Customer Engagement & Requirement Gathering

• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.

Solution Design & Proposal Support

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS : (degree, training, or certification required)

BE / B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE : (no. of years of technical, functional, and / or leadership experience or specific exposure required)

Experience : 8-12 years in IT / Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge

Pre-Sales Expertise

Certifications (Preferred) : ITIL v4, cloud certifications (AWS / Azure / GCP), PMP or sales-related certifications.

Soft Skills : Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.

Skills Required

VMware, Backup, Itsm, Iso, Soc, Openstack, Dr, Automation Tools, Gcp, EDR, Managed Security, Siem, Rbi, Sebi, Azure, Aws