Manager - Services

Manager - Services Gradiant India Private Limited Chennai, India 10 / 30 / 25 Field Services

About Gradiant

Gradiant is a Different Kind of Water Company. With a full suite of differentiated and proprietary end-to-end solutions for advanced water and wastewater treatment powered by the top minds in water, the company serves its clients' mission-critical operations in the world's essential industries, including semiconductors, pharmaceuticals, food & beverage, lithium and critical minerals, and renewable energy. Gradiant's innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. The Boston-headquartered company was founded at MIT and has over 1,400 employees worldwide.

Discover us at www.gradiant.com.

Job Overview : O&M Manager

The Service Manager (Operation & Maintenance) is responsible for leading and managing the overall operations, maintenance, and service performance of water and wastewater treatment facilities under the company's portfolio. This role ensures reliable plant operation, regulatory compliance, and customer satisfaction while driving process optimization, cost efficiency, and digital transformation. The Service Manager provides technical leadership, manages service teams, oversees contracts, and ensures operational excellence through continuous improvement and innovation.

Primary work location : Chennai; however, the role involves extensive travel across various sites throughout India.

Responsibilities

Leadership

• Lead and supervise a team of Service Engineers, Technicians, and Operators across assigned facilities.
• Plan and coordinate daily, weekly, and monthly operational and maintenance schedules.
• Provide technical guidance, coaching, and performance evaluations for team members.
• Develop and implement training programs to enhance staff competency in plant operations, safety, and digital tools.

Operational Excellence

Maintenance Management

Digitalization, data analytics and reporting

Customer and Contract Management

Quality, Safety and Compliance

Qualifications, Skills, Experience

Qualification

Skills

Experience

Equal Employment Opportunity (EEO)

Gradiant is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Skills Required

Iot, Cmms, Scada, Data Analytics, Performance Analysis