Senior Process Associate

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description :

Roles and responsibilities :

Interpret the emails and documents from French to English

Interact with business partners in French

Process transactions to meet and exceed defined service levels of quality speed and productivity.

Communicate with customers and internal partners through written correspondence

Follow up on requests that cannot be immediately resolved

Build relationships with staff from other departments to ensure queries are responded to in a timely

manner

Escalate issues to management when needed

Work with management to set daily priorities to ensure prompt and efficient service

Maintain flexibility in a high speed demanding team environment

Identify process improvements to increase efficiencies and streamline processes

Actively participate in departmental team meetings and other open forums

Assist in department projects and initiatives as needed

Solicit and compile information and data related to processing activities

Using PC application and functions such as Excel and Word to update and load data sets

Job Category :

Customer Service / Operations

Posting End Date : 16 / 11 / 2025

Required Experience :

Senior IC

Key Skills

Change Management,Core Java,Gas Turbine,General Services,Logistics & Procurement,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1