Associate Process Excellence Lead

Roles and Responsibilities :

Process Generation and Maintenance :

• Develop and document new operational processes in alignment with organisational needs.
• Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
• Regularly review and update process documentation to reflect changes in business requirements or operational practices.
• Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself.

Process Development :

Process Governance :

Engagement with Business Representatives :

Incident, Service Request, Problem, Change, and CMDB Management :

Qualifications :

Preferred Qualifications :

Skills Required

Process Management, Itil, Servicenow, Jira