Key Responsibilities :
Order Processing :
- Receive and validate customer orders.
- Enter orders into internal systems (e.g., SAP, Oracle, Salesforce).
- Ensure accuracy of pricing, discounts, delivery schedules, and product specifications.
Order Tracking & Fulfillment :
Monitor the progress of orders through the fulfillment cycle.Coordinate with warehouse, logistics, and production teams to ensure timely delivery.Resolve order-related issues or delays.Stakeholder Coordination :
Work closely with Sales, Customer Service, Finance, and Supply Chain teams.Communicate with customers regarding order status, changes, or delays.Reporting & Documentation :
Maintain records of all orders, confirmations, cancellations, and amendments.Generate reports on order processing KPIs and metrics.Problem-Solving :
Resolve discrepancies in orders, invoices, or shipments.Escalate complex issues to management or cross-functional teams.Process Improvement :
Identify inefficiencies in the order-to-cash (OTC) process.Suggest and implement improvements to streamline operations.Skills Required
Order Management, Order To Cash, Sap, Oracle, Ms Office, Outlook