Order Management

Key Responsibilities

• Manage end-to-end order management processes and ensure timely order fulfillment.
• Coordinate with internal teams and partner sites to resolve technical or system-related issues affecting order processing.
• Perform first-level troubleshooting for reported issues in order management systems.
• Escalate complex problems to IT or relevant departments when needed.
• Track and manage incidents to ensure quick resolution and minimal downtime.
• Analyze recurring issues and suggest process improvements to optimize order workflows.
• Provide feedback to enhance operational efficiency and customer experience.
• Work in shifts that may include evenings or nights depending on the region supported.

Required Skills & Qualifications

Skills Required

Order Management, Sales Operations, Troubleshooting, Incident Management, Process Improvement