Order Management Specialist (APAC Shift)

Description

Overview :

The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities

• Review and validate orders to ensure compliance with Salesforce.com policies.
• Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage.
• Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
• Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
• Review cancellation requests for completeness and accuracy.
• Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
• Communicate any discrepancies or issues to the relevant teams for resolution.
• Escalate complex issues to the appropriate channels for resolution.
• Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections.
• Continuously monitor and improve the efficiency of order management operations.

Required Skills And Qualifications

This would be to support APAC regions which would be from 5 : 00AM to 2 : 00PM . If you have the necessary skills and a passion for order management, we would love to have you join our team!

Skills Required

Salesforce.com, Workday