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Order Management Analyst

Order Management Analyst

ConfidentialHyderabad / Secunderabad, Telangana, India
4 days ago
Job description

Greetings from Live Connections

Deal Strategy Specialist

Role Objective :

Responsible for creating, validating, and managing order forms / contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR), translates them into compliant order forms, and facilitates a seamless deal execution process. The DSS collaborates with SMEs, QA, and sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities :

Order & Contract Creation

  • Review requirements provided by Field Sales Representatives (FSR) and validate customer account details.
  • Prepare order forms / contracts including order#, services availed, unique user IDs, legal contact information, and email IDs.
  • Ensure completeness, accuracy, and compliance of order data with policies and guidelines.
  • Update internal systems with validated order information.

Renewals Management

  • Process renewal cases by validating order forms / contracts.
  • Update Q+ and other internal tools with accurate renewal information.

    • Deal Structuring & Compliance

  • Ensure orders / contracts align with Google's commercial and legal frameworks.
  • Perform approval vs policy and approval vs contract checks prior to submission.
  • Collaborate with SMEs for order form / contract review and incorporate feedback.

    • Stakeholder Collaboration

  • Provide clarifications to internal stakeholders regarding order details when required.
  • Support escalations by providing accurate order data and documentation.

    • Quality & Process Adherence

  • Follow standard operating procedures (SOPs) for deal creation and documentation.
  • Ensure orders pass through QA checks and address feedback promptly.
  • Minimize repeat errors through proactive error-proofing of order forms.
  • Maintain high accuracy rates to reduce client-found defects.

    • Skills & Qualifications :

  • Graduate equivalent in commerce / finance background preferred.
  • Work Schedule : 18x7 rotation shifts.
  • 1–3 years of experience in deal desk, renewals, provisioning, sales operations, order management, or contract management.
  • Strong knowledge of order form / contract creation processes.
  • Excellent attention to detail, analytical ability, and compliance orientation.
  • Excellent written and spoken English skills.
  • Strong verbal and written communication skills for cross-team collaboration.

    • Apply on [HIDDEN TEXT] or call +91 91549 08071

    Skills Required

    Attention To Detail, Compliance, Contract Management, Analytical Ability

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    Analyst Order Management • Hyderabad / Secunderabad, Telangana, India