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AM / DM - Pre-Sales

AM / DM - Pre-Sales

ConfidentialBengaluru / Bangalore, India
5 days ago
Job description

About the Role : -

Shriram Properties is seeking a dynamic Presales Team Leader to drive lead-to-booking conversions and manage a high-performing presales team. The ideal candidate will have hands-on experience with Salesforce CRM, outbound dialers, and call center analytics, along with a strong understanding of presales in real estate. You will generate actionable insights, optimize team performance, and ensure business goals are consistently met.

Key Responsibilities

Lead & Conversion Management

  • Convert cold leads into Walk-ins and Walk-ins into confirmed property bookings.
  • Oversee end-to-end presales process : lead qualification, site visit scheduling, follow-ups, and booking support.

Presales Analytics & Reporting

  • Generate, analyze, and share reports on lead performance, conversion ratios, call metrics, and ROI.
  • Provide actionable insights to optimize lead quality, team efficiency, and overall conversion.
  • Maintain real-time dashboards for proactive decision-making.
  • Technology & Tools Expertise

  • Hands-on experience with Salesforce CRM for lead tracking, workflow automation, and reporting.
  • Expertise in outbound dialer management including campaign setup, pacing, and agent allocation.Strong understanding of call center metrics — connect rates, call volumes, agent productivity, and compliance.
  • Team Leadership & Coaching

  • Lead, mentor, and motivate a team of up to 20 presales agents to consistently achieve KPIs.
  • Conduct call audits, pitch evaluation, and coaching based on performance and customer feedback.
  • Cross-Functional Collaboration

  • Collaborate with marketing for aligned lead generation strategies.
  • Coordinate with onsite sales teams for smooth handovers and joint achievement of booking targets.
  • Qualifications & Skills

  • 5–8 years' experience in real estate presales or inside sales, with minimum 2 years in a managerial role.
  • Strong Salesforce CRM and outbound dialer expertise.
  • Excellent understanding of call center metrics, reporting, and business analytics.
  • Proven leadership, negotiation, and team-building skills.
  • Fluent in English; Kannada, Tamil, or Telugu preferred.
  • Willingness to work on weekends in a fast-paced, target-driven environment.
  • Qualification as per organizational policy.
  • Skills Required

    lead tracking, Salesforce Crm, Reporting

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