Job Duties
- Administers the day-to-day functions of the Oracle Cloud ERP system.
- Designs new and modifies existing modules / components based on requirements.
- Provides Level IV support for Oracle Cloud ERP system issues and questions.
- Provides Level IV support for specific applications, as needed.
- Coaches Application Support team members on best practices and steps for developing sound support and coding decisions.
- Devises strategic solutions to resolve issues while keeping the system operational.
- Partners with other members of the Applications Services team, as well as other resources within National IT, Human Resources and / or Finance to resolve issues.
- Consults with other Application Services team members to analysis diverse issues.
- Participates in weekly support meetings with hosting provider.
- Participates in design meetings as appropriate.
- Serves as the Secondary Support person for after-hours support, as needed.
- Other duties as required.
Qualifications, Knowledge, Skills and Abilities
Bachelor s or master s degree in computer science, Information Systems or equivalent field required.Five (5) or more years of experience with development / enhancements or support of Oracle Cloud ERP or similar ERP modules required.Three (3) or more years of experience working with Oracle Integration Cloud.One (1) or more years of experience in development / customization using SQL, PL / SQL and BIP Report.A minimum of One (1) year of experience with support of cloud based (SaaS) ERP applications required.Experience in building scheduled and app driven integrations, connectors, adapters, data mapping and transformation techniques required.Prior experience working with BI Publisher and FBDI preferred.Prior experience working with integration technologies using SOA, REST and SOAP preferred.Prior experience in working with database using SQL, PL / SQL preferred.Intermediate level understanding of Oracle Cloud ERP FSCM modules preferred.Oracle Integration Cloud certification preferred.Experience with the following products, required :Oracle Fusion FSCM modulesOIC,FBDI,SOAP,RESTSQL, PL / SQLExperience with the following products, preferred :
DevOpsJava Script, React, Node.jsOther Knowledge, Skills Abilities :
Strong oral and written communication skillsExcellent interpersonal and customer relationship skillsCapacity to work in a deadline-driven environment while handle multiple complex projects / tasks simultaneously with a focus on details.Capable of successfully multi-task while working independently or within a group environmentAbility to rely on extensive experience and judgment to plan and accomplish goals.Capable of working well under pressure while dealing with unexpected problems in a professional mannerCapacity to communicate and interact with all levels of employees and management.Ability to interact and build relationships and consensus among people.Advanced knowledge of database optimization efforts such as hint, statistics, and other related experience, preferred.Capacity to consistently produce clean coding and adhere to appropriate documentation standards.Skills Required
Customer Relationship, Erp, Application Support, Soa, Fscm, Oracle, Data Mapping