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(Apply in 3 Minutes) Guest Relations Manager
Shilton Hospitality Pvt LtdIndia4 hours ago
Job descriptionCoordinate between the front-of-house, kitchen, and management teams to ensure smooth service. Communicate feedback and improvement areas to management. Support event bookings, VIP visits, and special occasions with personalized attention. Handle guest complaints professionally and ensure timely resolution. Record guest feedback and maintain a service recovery log. Follow up with guests to ensure satisfaction after issue resolution. Uphold the restaurant’s service standards, grooming, and presentation guidelines. Train front-of-house staff in guest interaction, etiquette, and complaint management. Promote brand values and maintain a consistent, high-quality guest experience. Maintain reservation systems, guest feedback records, and daily reports. Assist in planning promotional activities and special events. Prepare weekly guest experience summaries and report to management. Bachelor’s / Diploma in Hotel or Hospitality Management preferred. Minimum 2–5 years of experience in guest relations, front office, or customer service in a premium restaurant or hotel. Excellent communication and interpersonal skills. Strong organizational, multitasking, and problem-solving abilities. Pleasant personality with professional grooming standards. Knowledge of POS / reservation systems (e.g., OpenTable, InResto, or similar) preferred. Warm, confident, and service-oriented. Excellent listener with empathy and patience. Ability to remain calm under pressure. Team player with leadership qualities.
Company Description
Shilton Hospitality Pvt Ltd is a diverse hospitality company offering services through its business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. With a strong commitment to quality and customer satisfaction, Shilton Hospitality Pvt Ltd provides a rich blend of experiences for both leisure and business guests.
Role Description
The Guest Relation Manager is responsible for ensuring every guest enjoys a warm, welcoming, and seamless dining experience. This role focuses on guest satisfaction, handling feedback, managing reservations, and supporting service operations to maintain high hospitality standards and brand reputation.
Key Responsibilities :
1. Guest Experience Management
- Greet guests warmly and ensure they feel welcomed and valued.
- Supervise the flow of guests — manage reservations, seating, and waiting lists efficiently.
- Ensure guest preferences, special requests, and repeat-guest details are recorded and communicated to the service team.
- Conduct regular table visits to check guest satisfaction and resolve any concerns promptly.
2. Communication & Coordination
3. Complaint Handling & Service Recovery
4. Brand Representation & Service Standards
5. Administration & Reporting
Skills & Qualifications :
Personality Traits :
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