Lead Relationship Manager

Job Description

Scope Of Work / Responsibilities :

Involved in the End-to-End Sales process from Lead Generation to Order

Collection and payment Collection.

Generating leads from multiple platforms.

Enter and update customer information in the database

Take and process orders in an accurate manner

Managing customer accounts by ensuring that existing customers remain

satisfied with company products and services.

Responding to customer queries in a timely and effective manner, via

phone, email, social media, or chat applications

Analyzing customer feedback on products and services offered

Documenting processes and logging technical issues, as well as customer

compliments and complaints.

Expectations :

The candidate should have excellent communication skills both written

and verbal

The candidate should be a problem solver and should be able to

coordinate with multiple stakeholders.

The candidate should be able to resolve conflicts with the customer

The candidate should be a team player

Extensive experience in gathering and interpreting customer experience

information. Solid knowledge of online customer engagement platforms

and channels

Proficiency in MS Office

Requirements

Inside Sales, Lead Generation, End to end Lead Generation