Senior Customer Operation Specialist

Scope is one Customer Operations function for both Franchises Surgical and Vision Care including all

12 sub-processes within pre-order order and return process streams for local market

Manage local / 3PL teams

Align with Manager Customer Operations for the transformation plans of Customer Operations (CO)

• Pre order stream : preparation of Tender management of Quotes and Contracts creation and maintenance of Customer- Price- and Material Master data
• Order / delivery stream : interface between customers and Alcon in terms of sales order creation secure order conditions back- orders sample management shipping compliance consignment stock inventory obsolescence unsterile IOL handling C-Pak handling
• Return / credit note stream : customer invoicing and invoice shipping return material authorization carrier and RDC coordination credit notes issuance
• CO optimization standardization and automation execution including virtual and physical centralization including leveraging regionally provided services e.g. 2nd level support for IRIS IDoc management and for defined sub-processes mainly in the areas of pre-order processes and returns / credit note sub processes

Drive collaboration and cooperation to deliver against aligned KPIs for main processes drive collaboration and cooperation with in- and external partners initiate and manage improvement

Consignment Process

OTI Activities

EFA PROCESS / SALES AND BUSINESS SUPPORT

Embed compliance and controls for current and future EFAs and Contracts.

Validate and approve the filled agreements in line with BPA approval

Contract creation in IRIS for equipment order execution. (Ensure completeness of documentation)

Manage customer database on Agreements to ensure all documentation is updated and relevant at all times

Retention of agreements (EFA RC & Primera)

Primera & Rate Contract PROCESS / SALES AND BUSINESS SUPPORT

Ensure on receipt of Primera & RC. Update and share with BPA for further process

Manage Primera & RC Agreements to ensure all documentation is updated and relevant at all times

Financial Compliance

Risk awareness

Standard Operating Procedures and policies

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.

Required Experience :

Senior IC

Key Skills

Computer Science,Business Process,SQL,Active Directory,VMware,Data Entry,Clearance,OS,Windows,System Issues,Linux,Sharepoint,Backup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1