Senior Manager Customer Support Operations

About The Team

• Rubriks Global Customer Support and Success Organisation is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubriks SaaS products and technologies. The member of the Global Support and Success Organisation will serve as a key point of contact a trusted advisor to Rubriks customers and partners and work closely with cross-functional teams in order to deliver value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubriks solutions data protection and recovery strategies and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront.
• In a world where data is the lifeblood of every organisation Rubriks Customer Support Team serves as the backbone of our customers data security strategy. Their technical prowess commitment to customer success and dedication to rapid response ensure that our customers data remains protected and available no matter the challenges that come their way.

About the Role

We are seeking a highly skilled and customer-focused Service Delivery Practitioner to join the Rubrik Support Operations team. This role is responsible for ensuring the seamless and consistent delivery of technical support services by the Global Customer Support and Success organisation across all regions to customers and partners and driving continuous improvement in service quality across all disciplines. The ideal candidate will have strong technical acumen excellent problem-solving skills and a passion for delivering exceptional customer experiences

What youll do

Experience youll need

Preferred qualifications :

Why Join Us

We offer a dynamic work environment where your expertise and ideas will make a significant impact. As part of our team youll have access to professional development opportunities competitive benefits and the chance to work with cutting-edge technology.

Join Us in Securing the Worlds Data

Rubrik (RBRK) the Security and AI company operates at the intersection of data protection cyber resilience and enterprise AI acceleration. The Rubrik Security Cloud platform is designed to deliver robust cyber resilience and recovery including identity resilience to ensure continuous business operations all on top of secure metadata and data lake. Rubriks offerings also include Predibase to help further secure and deploy GenAI while delivering exceptional accuracy and efficiency for agentic applications.

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Inclusion @ Rubrik

At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.

Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture :

Our Company : We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

Our Culture : We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.

Our Communities : We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.

Equal Opportunity Employer / Veterans / Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Required Experience :

Senior Manager

Key Skills

Foreign Office,Analysis,Banking Operations,Corporate Finance,Manual Testing

Employment Type : Full Time

Experience : years

Vacancy : 1