Servion Global Solutions - Customer Success Manager - Contact Center

About the job :

8-12 years experience, UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management

1. Customer Engagement and Relationship Management :

• Act as the primary point of contact for the customer, building trust and long-term relationships.
• Develop a thorough understanding of the customer's business goals, challenges, and objectives.
• Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.

2. Adoption and Value Realization :

3. Renewals and Growth :

4. Escalation and Advocacy :

5. Collaboration and Coordination :

6. Enablement and Training :

(ref : iimjobs.com)