Service Engineer

We are seeking a proactive and skilled Service Engineer to be our frontline support, ensuring customer satisfaction and contributing to our business goals. The ideal candidate will have strong technical and analytical skills, with a proven ability to work independently in a field-based role. This position involves managing all on-site service activities, from routine maintenance to complex repairs.

Key Responsibilities

• On-Site Service : You will attend to breakdown calls , perform equipment installations, and complete scheduled preventive maintenance . This includes handling parts requests and closing transactions under warranty or as chargeable services.
• Customer Engagement : You will promote service contracts and consumables , demonstrate products, and provide training to customers. Your ability to build strong relationships will be key to success.
• Sales Support : Identify potential parts and equipment requirements to generate service leads for the sales team . You will submit quotes and ensure the collection of purchase orders.
• Documentation & Coordination : Update all service reports in Oracle . The role requires strong coordination with other departments to resolve technical issues and ensure seamless service delivery.

Required Qualifications

Skills Required

Service Engineering, Preventive Maintenance, Customer Engagement, Sales Support, Documentation, Oracle, Coordination Skills