Team Leader For MA Collection (NCLX)

Role Responsibilities :

Supervise and motivate vendors to meet tele-collections targets.

Review and improve call center performance through KPIs and feedback.

Handle coaching, attrition, shrinkage, and team development activities.

Analyze and report performance metrics to senior management.

Job Requirements :

3–5 years of experience in tele-collections and vendor supervision.

Strong understanding of call center operations, KPIs, and coaching.

Hands-on experience with performance tracking and team handling.

Result-oriented with excellent people management skills.

Skills Required

Call Monitoring, performance metrics, Team coaching, Vendor Management