Automobile Technician- Jharkhand

Job Description

Automobile Technician

About the Company :

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.

Role : Automobile Technician

Responsibilities :

• Customer Handling
• Warmly welcome and assist customers with service requests
• Gather and update customer feedback in the system
• Communicate effectively with customers regarding repair updates
• Diagnosis
• Analyze and diagnose scooters to determine necessary repairs
• Document diagnosis reports in the Workshop Management System (Getafix)
• Perform necessary repairs and conduct final inspections based on customer requirements
• System Handling
• Track customer complaints in Zendesk and provide real-time updates
• Utilize Workshop Management System (Getafix) with 100% adherence
• Update operational status and estimated time of arrival in CRM and WMS systems
• Monitor scooter health in the Telematics Command Centre for thorough diagnosis
• Technical Repairs
• Possess comprehensive knowledge of OLA Scooter and its technical aspects
• Capable of repairing / replacing all scooter parts
• Stay updated on OLA technical curriculum and EV news bulletins
• Process and Operational
• Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles / scooters
• Handle invoicing and payment collections
• Maintain service bays in a clean and serviceable condition
• Parts Operation
• Conduct inventory audits and ensure alignment of system and physical inventory
• Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
• Manage warranty part reverse logistics to the main workshop
• Safety and Compliance
• Adhere to uniform and protective gear requirements during scooter repairs
• Properly use protective gear and handle tool kits during repairs
• Ensure availability and readiness of fire-fighting equipment

Requirements

Requirements :

Benefits

Salary : ₹19000-23000 CTC per month including  PF+ ESIC +Incentive

Requirements

Only male candidate. Min qualification : 12th pass / diploma / graduation / post graduation / ITI Min experience : 6 months in an automobile industry in service sector.