Customer Service Executive

We are seeking a proactive and customer-focused Customer Service Executive to handle our International customer support operations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a professional manner.

Key Responsibilities :

Handle inbound and outbound customer communication via email, and chat for international customers in English .

Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.

Maintain a positive, empathetic, and professional attitude towards customers at all times.

Update customer records and interactions in CRM systems accurately and timely.

Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.

Monitor customer feedback and report recurring issues to management for process improvement.

Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.

Ensure compliance with international communication protocols, data privacy regulations, and company policies.

Requirements :

Bachelor's degree in any discipline.

Excellent written and spoken English communication skills.

Prior experience in customer service, preferably in an international BPO or shared service environment.

Good computer skills, including MS Office and CRM software.

Ability to handle stressful situations calmly and professionally.

Strong problem-solving skills and attention to detail.