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Customer Relationship Executive
VignetoNew Delhi, Delhi, India30+ days ago
Job descriptionExcellent communication (English & Hindi) and negotiation skills Tech-savvy with experience using customer service tools, Shopify, and CRM platforms Should have good work ethics and calm attitude Should be able to manage escalations and queries efficiently
Location : Delhi
Job Type : Full-time, Hybrid
Experience : 0-3 years of experience in customer service, preferably with a D2C brand
Company Description
Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.
Duties and responsibilities :
- Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
- Handle WhatsApp Business communication via WhatsApp API tools
- Convert queries / leads into orders
- Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
- Multitask across multiple dashboards, including Shopify, email, WhatsApp, and CRMS
- Manage customers queries in their preferred language i.e., English or Hindi
- Communicate with a premium customer base in an efficient manner
- Understand the category of tableware and home décor quickly
- Help customers with technical & billing related queries
- Coordinate with other teams to make sure customer' queries are resolved
- Provide personalized product consultations, helping customers find the right fit based on their needs
Desired Candidate Profile :
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Customer Relationship Executive • New Delhi, Delhi, India
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