Digital Marketing Client Handling

Digital Marketing Client Success Specialist / Account Executive (2+ Years Experience)

About Us : The Creative Studio is a dynamic and fast-growing digital marketing agency specializing in Social Media Marketing, SEO, PPC, Website Development Etc... We are looking for a highly motivated and client-focused individual to join our team and become a key liaison for our valued clients.

The Role : We are seeking a proactive and data-driven Digital Marketing Client Success Specialist (or Account Executive ) with a minimum of 2 years of experience in a digital marketing agency or similar client-facing role. You will be the primary point of contact for a portfolio of clients, responsible for understanding their business goals, translating them into effective digital strategies, and ensuring the successful execution and reporting of campaigns across various channels.

Key Responsibilities :

• Client Relationship Management :
• Serve as the trusted advisor and primary point of contact for clients, fostering long-term, positive relationships.
• Conduct regular client calls and quarterly business reviews, presenting performance reports and strategic recommendations in a clear, compelling manner.
• Proactively manage client expectations, project timelines, and communication flow between the client and internal specialist teams (SEO, PPC, Content, etc.).
• Strategy & Execution Oversight :
• Deeply understand each client's industry, competition, and marketing objectives.
• Collaborate with our internal team to develop holistic, data-backed digital marketing strategies (covering SEO, SEM, Social Media, Email, etc.) that align with client KPIs and ROI goals.
• Oversee campaign performance, interpreting data from Google Analytics, Google Ads, and other tools to identify insights and proactively recommend optimizations to internal teams.
• Project and Deliverable Management :
• Ensure all client deliverables are executed to a high standard, on time, and within budget.
• Identify opportunities for account growth and upselling additional services that align with client needs and success metrics.
• Lead the onboarding process for new clients, setting the foundation for a successful partnership.

Required Skills & Qualifications :