Client Services Manager

Role : Client & Creative Strategist

About Us

Backyard Collective is a new-age un-agency. We thrive at the intersection of content, social media, branding, marketing, and storytelling — helping brands and founders stand out with work that feels bold, intelligent, and human. We are a small, hands-on team with big ambitions, and we’re looking for someone who can be both a strategic partner and a sharp executor.

What You’ll Do

Project Management & Coordination

Act as the bridge between clients and internal teams — ensuring clarity, timelines, and deliverables are always in sync.

Manage multiple projects simultaneously, keeping communication loops tight and freeing up the creative founders’ bandwidth for ideation & execution.

Anticipate bottlenecks and proactively solve for them.

Client Servicing & Communication

Lead client interactions with confidence, empathy, and clarity — from everyday check-ins to high-stakes presentations.

Translate client needs into actionable briefs for the team.

Build relationships that make clients see us not just as a service provider, but as long-term creative partners.

Creative Contribution

Collaborate with the co-founder on pitch decks, proposals, and storytelling for new business.

Contribute ideas for campaigns, social media, and brand narratives in line with Backyard Collective’s ethos.

Ensure creative quality and consistency across all outputs.

Presentation & Storytelling

Help craft compelling, visually sharp presentations and documents that sell ideas powerfully.

Be comfortable with design aesthetics, layouts, and copy that communicate big ideas with elegance.

Team Collaboration

Work closely with designers, writers, strategists, and external partners to ensure projects stay aligned with vision.

Be the first filter of quality control before anything reaches the client.

Foster a culture of collaboration and clarity within the team.

What We’re Looking For

4+ years of experience in client servicing, creative project management, brand strategy, or content / agency environments.

Exceptional written and verbal communication skills.

Strong organizational and coordination abilities; thrives in a multi-project environment.

Good grasp of storytelling, branding, social media trends, and digital culture.

Comfortable making and presenting pitch decks (PowerPoint / Keynote / Canva).

A people-person who can manage clients with warmth and confidence.

Bonus if you have design sensibilities or past experience in creative strategy.

Why Join Us

Be part of a growing creative collective redefining how brands think about storytelling.

Work directly with founders on high-impact projects.

Get exposure across industries — from fashion to food, experiences to entertainment.

A culture that values curiosity, collaboration, and creative rebellion.