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Senior Associate - Client Services

Senior Associate - Client Services

Euronextbangalore, India
13 hours ago
Job description
  • Be direct point of contact for Asset Managers and CSA Brokers to ensure smooth daily reconciliation / payment process. Escalate issues and queries in a timely fashion to the team leads.
  • Build excellent working knowledge of the payments / reconciliation software functionality, to be able to execute each task accurately and timely.
  • Capture key data points and help build MI reports that will be presented to internal and external stakeholders.
  • Confidently use excel to analyse, compare data sets and derive conclusive action points from them.
  • Pro-actively respond to emails and calls, ensuring all queries are addressed and escalate any issues, risks or uncertainties to team leads.
  • Streamline and improvise on the existing guidelines / processes for reconciliations and payments.
  • Resolve reconciliation breaks following established procedures, responding to broker queries on any queries regarding these breaks.
  • Document & maintain all internal processes up to date and actively contribute towards building a knowledge repository.
  • Demonstrate good understanding of client requirements and needs and be able to communicate these eloquently to any internal or external stakeholders.
  • Regularly review each deliverable to ensure the tasks are done accurately and within the required specifications, while managing the deadlines given.
  • Build relationships with third party counterparts ensuring clear understanding of how they work and what is required for good working relationship.

    • Euronext Values

    Unity

    • We respect and value the people we work with
    • We are unified through a common purpose
    • We embrace diversity and strive for inclusion

      • Integrity

    • We value transparency, communicate honestly and share information openly
    • We act with integrity in everything we do
    • We don’t hide our mistakes, and we learn from them

      • Agility

    • We act with a sense of urgency and decisiveness
    • We are adaptable, responsive and embrace change
    • We take smart risks

      • Energy

    • We are positively driven to make a difference and challenge the status quo
    • We focus on and encourage personal leadership
    • We motivate each other with our ambition

      • Accountability

    • We deliver maximum value to our customers and stakeholders
    • We take ownership and are accountable for the outcome
    • We reward and celebrate performance

      • We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

      Additional Information

      This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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    Client Service Associate • bangalore, India