Client Specialist – TeamLease Services (Staffing)

Role :

The role involves timely collection and processing of invoices, understanding and addressing client concerns, auditing inputs and responses, processing offer letters and full & final settlements, handling payroll inputs for multiple client IDs, and knowledge of letters such as experience, relieving, warning, termination, and recovery. Additionally, the individual must have basic knowledge of PF / ESIC / PT / LWF and be able to close client queries within TAT.

Key Responsibilities :

• Responsible for timely collection of inputs and processing the invoice to ensure we adhere to the PDC agreed with clients.
• UnderStand Client requirement and clarify their concerns over calls and emails
• Ensuring that all the mails are responded and closed with TAT from team members
• Auditing input & Invoice and mail Responses sent out from Anchors
• Should have knowledge in Processing offer letters
• Should have knowledge in Processing Full & Final settlement
• Follow-up with the client for inputs, Payments & any other clarifications
• Should have complete knowledge in Processing Payroll inputs like, LOP, RLOP Earnings & Deductions, Salary revisions, Gratuity etc and must be able to handle independently with 10-15 client
• Basic Knowledge on PF / ESIC / PT / LWF.
• Able to close client queries with in TAT
• Should have knowledge on all letters process like experience, relieving, Warning, Termination & Recovery letters

Education & Experience