Position : Deputy Manager / Manager / Sr. Manager – E-Commerce Operations
Drive Excellence, Optimize Operations, and Lead the Future of E-Commerce at Contexio
Job Summary
Shape the Future of E-Commerce Operations with Contexio
We are looking for a dynamic and results-driven Operations Manager – Retail Solutions to strategize, manage, and execute high-impact projects in the e-commerce space. This role is ideal for a leader with a strong process management mindset, client servicing expertise, and a passion for operational excellence.
If you have a proven track record of driving efficiency, building high-performing teams, and delivering seamless operations — we want you on board
Key Responsibilities
(1) Operational Excellence & Project Management
- Prioritize, plan, and supervise daily deliverables at the project level.
- Oversee execution of operational tasks while ensuring adherence to defined processes and best practices.
- Resolve client issues efficiently, ensuring high levels of satisfaction and service quality.
- Meet and exceed operational targets, optimizing workflow and efficiency.
- Develop and implement standard operating procedures, including invoicing and reporting, to streamline processes.
(2) Talent Development & Team Leadership
Recruit and onboard top talent to strengthen the operations team.Coach, mentor, and develop team members in alignment with business goals.Facilitate internal talent movement and enable professional growth.Foster a culture of performance excellence, ownership, and accountability.(3) Process Optimization & Quality Assurance
Ensure adherence to client expectations, industry standards, and internal quality metrics.Regularly review performance metrics, provide actionable feedback, and drive continuous improvement.Safeguard data integrity, confidentiality, and company intellectual property at all times.Qualifications
Experience : 8–15 years in a delivery or operations management role within e-commerce or online retail.Education : Graduate with minimum 60% marks (Engineering degree preferred).Knowledge : Strong understanding of e-commerce operations, retail processes, and performance management frameworks.Skills
Leadership & Team Management : Ability to build, coach, and drive high-performance teams.Project Management & Decision Making : Strategic thinking with a focus on execution and problem-solving.Technical Proficiency : Strong command over Excel, PowerPoint, and scripting tools.If you're an operations leader eager to drive efficiency, build teams, and shape the future of e-commerce operations — we'd love to hear from you
Apply at : Disclaimer :
Candidates with pure e-commerce or online retail operations experience will be preferred.
Backgrounds limited to logistics or warehousing operations will not be considered for this role.
Job Type : Full-time
Pay : ₹800, ₹1,800,000.00 per year
Benefits :
Provident FundWork from homeEducation :
Bachelor's (Required)Experience :
E Commerce Retail operations : 10 years (Required)Work Location : In person