Product Solutions Manager

We are seeking a highly skilled and customer-focused Product Solutions Manager to bridge the gap between our customers’ needs and our product development teams. This role is central to ensuring our solutions deliver maximum value to clients — particularly in the government sector — while aligning with our product vision and strategic priorities. You will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

You’ll play a critical role in shaping our product offerings and ensuring they meet customer needs throughout their lifecycle, stay in touch with our strategic customers making sure we understand them and consistently deliver value through our products as well as push new business and support ongoing pre-sale activities (discovery, RFP / RFI / RFQ, proposals).

You’ll collaborate closely with sales teams as well as with corporate, R&D and support functions.

Key Responsibilities

Customer Engagement & Discovery

• Lead customer workshops to capture needs, constraints, operational context, and success criteria.
• Gather and document customer requirements , translating them into clear, actionable product and technical specifications.
• Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities

Solution Design & Proposal Support

Issue Management & Continuous Improvement

Product Expertise & Cross-Team Collaboration

Qualifications & Experience

Key Attributes

Travel Requirements

Willingness to travel to client locations as needed –up to 30% of time