Senior Analyst - Learning Business Partner

A Process Trainer (Internally known as Senior Analyst - Learning Business Partner) is responsible for developing and delivering training programs to improve employee skills in business processes, tools, and company policies. Key responsibilities include conducting new hire and refresher training, creating training materials, and assessing training effectiveness through metrics like Key Performance Indicators (KPIs).

Key Responsibilities :

• Training delivery : Conducts new hire induction, tool training, and process-specific training.
• Content development : Creates and updates training modules, standard operating procedures (SOPs), and other knowledge-base materials.
• Training needs analysis : Facilitates refresher training based on feedback from quality assurance and operations teams.
• Skill assessment : Measures the effectiveness of training programs to ensure they meet performance goals.
• Mentorship : Provides guidance and one-on-one support to employees for performance improvement.
• Calibration : Leads and participates in calibration workshops to ensure consistent understanding of processes and standards.

Key performance indicators (KPIs) :

Required skills and qualifications :

Skills Required

training needs analysis , Training Delivery, Compliance, skill assessment , Calibration, Content Development