OpenGov - Senior Business Analyst

Description : About the job :

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.

More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.

Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.

These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Learn about OpenGovs mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Position Responsibilities :

We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of OpenGovs Atlassian ecosystem.

This role focuses on delivering scalable systems solutions that enable operational efficiency, agility, and visibility across the company - including R&D, Go-To-Market (GTM), and General & Administrative (G&A) functions.

You will be the principal owner of our Atlassian stack : Jira Software, Work Management, Service Management, Insights Asset Management, Confluence, and related integrations - working closely with stakeholders across departments to translate business needs into intuitive workflows, improved data integrity, and actionable insights.

This is a high-impact role where you will bridge business process understanding with systems expertise, contributing directly to operations excellence, technology integration, and strategic initiatives across the organization.

A Typical Work Week Might Comprise Of :

Atlassian Systems Ownership (60%) :

• Lead administration and governance for Jira, Confluence, OpsGenie, Statuspage, and Asset Management across R&D, GTM, and G&A teams
• Design and implement best-practice workflows, custom configurations, automation, and integrations to enhance collaboration, reporting, and team productivity
• Maintain system performance and quality standards across field configurations, schema design, custom fields, plugins, dashboards, and automation rules
• Provide tooling support and training across functions, and enable self-service reporting via dashboards, templates, and documentation
• Manage vendor relationships, licensing, upgrades, and security across the Atlassian toolset
• Ensure tooling aligns with Agile, GIST, ITIL, and SDLC practices across departments

40% Strategic Projects and Analysis :

Additional Professional Development :

The candidate should enjoy solving complex problems and challenging the status quo for the capabilities of the solution offering

Clear understanding and working knowledge of SDLC Principles and Software process

Role Requirements :

(ref : hirist.tech)