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Hiring For SME / QA-Customer support
ConfidentialHyderabad / Secunderabad, Telangana9 days ago
Job descriptionShould be Excellent at verbal and written communication Should have QA on papers Analytical and Solution based approach to real-time issues. (RCA, data analysis, problem solving and Issue resolution, etc.) Multi Task and Perform day to day operational deliverables with efficiency Ability to perform under stretch and pressure situations. Team Player / willing to switch to Trainer / SME role basis business requirement Basic knowledge of Basic Quality Tools, DMAIC methodology, Spreadsheet / Trix, Google Presentation and docs. Floor support for frontline agents Handling escalation and supervisor calls BQ agent performance improvement Knowledge refresher, DSAT analysis, coaching and feedback Drive innovation & product / Process enhancement Managing teams performance and key client metric deliverables
Key Skills
- Experience in contact Centre environment of min 3 Yrs with good credentials
- Should have the experience in handling Phone volume
- Ability to coach & provide feedback
- Good Written & Communication Skills
- Have great nudge for Customer Service Management.
- Aware of Service Levels in program
Job Responsibilities : (QA)
Job Responsibilities (SME) :
Skills Required
Coaching, Customer Service Management
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Hiring For Support • Hyderabad / Secunderabad, Telangana
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