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Hiring Customer Support (Voice & Chat), Content Moderation

ConfidentialHyderabad / Secunderabad, Telangana

30+ days ago

Job description

Roles & Responsibilities (Customer Support – Voice & Chat) :

Handle customer queries via calls or chat in a professional manner
Troubleshoot issues and provide appropriate solutions
Maintain customer satisfaction through effective communication
Accurately document all interactions as per process guidelines
Meet KPIs such as response time, resolution rate, and CSAT

Roles & Responsibilities (Content Moderation) :

Review and moderate user-generated content on platforms

Ensure content compliance with community guidelines and policies

Identify and escalate potentially harmful or policy-violating content

Maintain attention to detail and meet quality benchmarks

Work across multimedia formats (text, images, videos, etc.)

Skills Required

Customer Support, Voice Process, Chat Support, Bpo, Customer Service

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Customer Support • Hyderabad / Secunderabad, Telangana

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