This job offer is not available in your country.

Exe / Sr. Customer Support Engineer

ConfidentialHyderabad / Secunderabad, Telangana

30+ days ago

Job description

Description

We are looking for a dedicated and skilled Exe / Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot technical issues related to our products and services.
Collaborate with engineering and product teams to resolve complex issues.
Document support interactions and maintain records of customer inquiries and resolutions.
Assist in the development and improvement of support processes and documentation.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

3-6 years of experience in a customer support or technical support role.

Strong understanding of software applications and troubleshooting techniques.

Experience with ticketing systems and customer relationship management (CRM) software.

Excellent communication skills, both verbal and written.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.

Skills Required

Software Deployment, Network Configuration, Api Management, Technical Support, Database Management, Cloud Services, Customer Relations, Incident Management, System Integration, Troubleshooting

Create a job alert for this search

Customer Support Engineer • Hyderabad / Secunderabad, Telangana

Related jobs

Promoted
New!

Tier 1 Support Engineer

Papaya Globalhyderabad, telangana, in

Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll categ...Show moreLast updated: 18 hours ago

Promoted

Blue Yonder - Senior Support Engineer II

BLUE YONDER INDIA PRIVATE LIMITEDHyderabad

Scope : Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply Planning space across Retail and Manufacturing verticals.Needs to ...Show moreLast updated: 14 days ago

L1 Support Engineer - Full time

Centroid Systems, Inc.Hyderabad, Telangana, IN

Quick Apply

L1 Support Engineer - Full time Responsibilities : 1.Basic concepts of Database Management.Understanding of ERP Architecture, PL / SQL, Python 3. Good Analytical skills and Pr...Show moreLast updated: 21 days ago

Desktop Support Engineer

Axiom Software Solutions LimitedHyderabad, TS, IN

Quick Apply

Address user tickets regarding hardware, software and networking.Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems.Guide users with...Show moreLast updated: 30+ days ago

Promoted

CRM Support Engineer - Ticketing System

Mempage TechnologiesHyderabad

Company Description : Mempage Technologies Private Limited provides Product Engineering Services and Building Future Technology to simplify life us...Show moreLast updated: 4 days ago

Promoted

NAVEX GRC Platform Support Engineer

Cyanous Software Private LimitedHyderabad

Job Description : We are seeking an experienced NAVEX GRC Platform Support Engineer to provide technical support, configuration, and maintenance of the NAVEX GRC platform.The r...Show moreLast updated: 20 days ago

Promoted

Splan - Support Engineer - SaaS Environment

SPLAN LABS PRIVATE LIMITEDHyderabad

Position Summary : As a Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our c...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

LogiCoysecunderabad, telangana, in

Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 7 days ago

Promoted

NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

Talent500hyderabad, telangana, in

Talent500 is hiring for one of our client.The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the archit...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Engineer

Penta ConsultingHyderabad, Telangana, India

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. We are currently looking for a.Please see the req...Show moreLast updated: 16 hours ago

Promoted

Technical Support Engineer

Dover IndiaHyderabad, IN

Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 21 days ago

Promoted

Support Engineer

WaferWire Cloud Technologieshyderabad, telangana, in

Job Title : Support Engineer (MS Teams).Job Location : Hyderabad, India.WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's t...Show moreLast updated: 23 days ago

Promoted

AWS L3 Support Engineer

Velocida pvt LtdHyderabad

Role : AWS L3 support engineer.An AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes.They also recommend improv...Show moreLast updated: 14 days ago

Promoted

Walkin on 27th Sept : Technical support engineer

MovateHyderabad, Telangana, India

We’re Hiring at Movate (Formerly CSS Corp Pvt Ltd)!.We are looking for enthusiastic.Tech Support / Help Desk Engineers.Movate (Formerly CSS Corp Pvt Ltd). SOHINI TECH PARK, Trendset Apartments, 1, N...Show moreLast updated: 6 days ago

Senior Genesys Engineer

Weekday AIHyderabad, TS, IN

Quick Apply

This role is for one of Weekday’s clients.Salary range : Rs 1900000 - Rs 2400000 (ie INR 19-24 LPA).We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimi...Show moreLast updated: 21 days ago

Promoted
New!

Customer Support Agent (Shopify Experience required)

Hey Recruitinghyderabad, telangana, in

We are seeking a proactive and detail-oriented.You will respond to day-to-day tickets, resolve customer inquiries, and ensure seamless customer experiences. This role requires strong problem-solving...Show moreLast updated: 18 hours ago

Promoted

Rimini Street - Support Engineer - Flexcube

Rimini StreetHyderabad

Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwa...Show moreLast updated: 12 days ago

Promoted

Onsite Service Support Engineer

APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTSHyderabad, Telangana, India

Onsite Service Support Engineer (Field Service Engineer).Field Service Engineer / On-Site Support Engineer.It requires strong technical acumen, problem-solving ability, and customer-handling skills...Show moreLast updated: 7 days ago

Promoted

L2 / L3 Support Engineer

Health CatalystHyderabad, Telangana, India

We are seeking experienced L2 / L3 Support Engineers to join our technical support team.The L2 / L3 Support Engineer will be responsible for providing second and third-level technical support to our cu...Show moreLast updated: 15 days ago

Promoted

Rimini Street - Support Engineer

Rimini StreetHyderabad