Customer Experience Experience (B2B)

About Even Healthcare : Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and

affordable healthcare solutions. We are on a mission to create a seamless healthcare

experience for individuals and families by building a strong network of healthcare providers.

Role Overview :

Were seeking a proactive and empathetic Customer Success Associate who will serve as

the trusted point of contact for our customers across multiple channels including chat

phone and email. Youll play a vital role in ensuring that every customer inquiry is handled

efficiently and with care transforming challenges into positive experiences. Beyond simply

resolving issues youll guide users toward the best solutions helping them get the most out

of our products and services.

Key Responsibilities :

Act as the first point of contact for customer inquiries via live chat phone calls and

email.

Provide prompt friendly and effective support resolving issues with empathy and

efficiency.

Collaborate with product operations and technical teams to escalate or resolve

more complex cases.

Identify recurring customer challenges and suggest process or product

improvements.

Maintain accurate records of customer interactions and follow-ups in our CRM

system.

Contribute to a positive team environment by sharing insights feedback and best

practices.

Requirements :

0-1 years of experience in customer support customer success or a related

client-facing role.

Exceptional communication skillsboth written and verbal.

Strong problem-solving abilities and a customer-first mindset.

Comfort with handling multiple conversations and tasks in a fast-paced environment.

Familiarity with CRM tools is a plus.

A collaborative attitude and eagerness to learn and grow with the team.

Required Skills :

communicationb2bcommunication skills

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 400000 - 600000