Six Sigma Black Belt - Customer Experience
Juniper NetworksBengaluru, Republic Of India, IN8 days ago
Job descriptionProvide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals Lead & Project Manage large Cross functional initiatives to Improve Customer Experience & Quality Lead Postmortem (Lessons learnt) activity for Critical Escalations & Field Issues Responsible for the analysis and summary of findings from studies for the purpose of decisions regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction Provide Yellow belt and Green belt training to potential candidates and upon request from the business. Provide strong project management skills, expertise in quality management and ability to make major changes in organization – not let things fall through the cracks Change management – Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry. Proficient using statistical software like Minitab, SAS, Stata, R etc. Proficient in Machine learning techniques and application into quality related projects Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus Prior experience of working in an outsourced supply chain environment with contract manufacturers Prior experience of working and / or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program" Prior experience of managing and facilitating cross functional improvement projects (drive projects and results with the teams that not directly reporting into your function) Strong communication skills to manage cross-functional teams and stakeholders across the globe Ability to enable organization to become more self-sufficient and self-sustaining in process improvement endeavors Ability to influence peer groups and senior executives, and work with globally to distributed teams and functions Ability to coach and mentor other resources about six sigma methodology and drive a culture of quality in the organization Project Management (PMP) a plus Master’s Degree desirable Experience with other continuous improvement methodologies like Kaizen, Lean etc. Moderate travel will be required Self starter with ability to manage projects independently & ability to flexibly work with stakeholders across globe
Job Description :
Title – Business Process Manager - Six Sigma Black Belt
Department : Customer Experience Engineering
Summary
We are looking to hire a Six Sigma Black Belt into the Quality Methods team to lead various data analysis activities and support a number of exciting Quality improvement initiatives in the HPE Networking Business Unit
- Black Belt leads and manages Six Sigma project portfolios in order to accomplish measurable business process improvements. Employs Six Sigma methodology and analytics into organizational operations.
- Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-oriented
Responsibilities
Skills and Competences
If you find the job description aligns with your experience, please share your updated resume at risingh@juniper.net .
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Customer Experience • Bengaluru, Republic Of India, IN
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