Customer Experience Product Manager

About SentiSum

SentiSum is an AI-native Voice of Customer (VoC) platform built to unify customer feedback and drive retention outcomes. We help global brands across Europe and the US understand why customers churn and how to fix it instantly.

We’re now building the next-gen Customer Brain - an AI engine (Kyo) that powers real-time understanding across support, reviews, and surveys.

This is a rare chance to build a product that’s loved and remembered .

Role Overview (APM or / and PM)

We’re not looking for a roadmap manager. We’re looking for a Product Builder, someone who prototypes before writing PRDs, and believes products should adapt to users, not the other way around.

You’ll turn complex feedback workflows into products that feel magical — simple, human, and powerful.

This role is ideal for someone who loves combining design, AI, and product thinking to create something world-class.

What You’ll Do

• Build, test, and ship fast. No long specs, just clarity and iteration.
• Collaborate directly with design, AI, and engineering to validate ideas.
• Own a core part of the product experience end-to-end.
• Talk to users, watch them use the product, and make it better every week.
• Use real data and your own instinct to decide what stays or goes.

What We’re Looking For

Why Join

Salary - 25 lac - 50 Lac + Bonus + ESOPS