Retail Customer Experience Lead

We are looking for a Sales & Operations Executive who can seamlessly manage both our offline retail store and online store operations, ensuring customers experience excellence at every touchpoint.

Key Responsibilities :

• Drive offline store sales, deliver a refined customer experience, and maintain strong client relationships.
• Manage website operations – product listings, data entry, and updates.
• Oversee inventory management to ensure accuracy across offline & online channels.
• Handle order processing and ensure smooth, timely fulfillment.
• Coordinate with shipping partners to guarantee a premium delivery experience.
• Maintain operational reports to align sales and logistics efficiently.
• What We’re Looking For :
• Experience in retail sales / store operations or e-commerce management preferred.
• Strong sense of organization, attention to detail, and customer-first approach.
• Comfort with tools like Excel / Google Sheets and basic inventory platforms.
• A passion for design, lifestyle, and home décor is a plus.
• What We Offer :
• The chance to work with a luxury lifestyle & home décor brand.
• Exposure to both offline retail excellence and digital commerce.
• A culture that values creativity, ownership, and growth.
• Location : Mumbai Store Job Type : Full-time
• If you’re excited to be part of a brand that blends aesthetics, craftsmanship, and customer delight, we’d love to connect.
• Share your CV at careers@no-mad.in