Customer Experience Manager

Role Overview

We are looking for a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing client communication, resolving queries, coordinating with internal teams, and ensuring an exceptional customer experience throughout the project lifecycle.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, updates, and issue resolution.
• Manage incoming calls, emails, and messages with professionalism and clarity.
• Coordinate with internal teams such as Sales, Design, Operations, and Project Management to ensure timely updates to customers.
• Track customer requests, complaints, and feedback to closure.
• Maintain CRM data and ensure all client interactions are logged accurately.
• Provide clients with timely updates on project status, timelines, and next steps.
• Identify recurring issues and work with teams to improve processes.
• Support the customer journey from onboarding to post-project completion.
• Ensure high customer satisfaction and help maintain long-term client relationships.

Requirements