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Customer Experience Product Lead

Customer Experience Product Lead

Netcore CloudRepublic Of India, IN
4 days ago
Job description

Join the Agentic AI Revolution at Netcore Cloud! 🚀

Are you ready to stop optimizing yesterday's marketing strategies and start building the future?

Netcore Cloud is leading the transformation of the MarTech space with the world's first Agentic AI marketing platform.

  • Headquartered in Mumbai with a presence across 20+ countries in the Americas, EMEA, and APAC - This isn't just a job;

it's a chance to be theanalytical force shaping how global brands connect with billions of customers.

The Opportunity : Product Manager, AI & Customer Engagement

We are seeking a visionary and deeply analytical mid-level Product Manager (1–5 years of experience) to join our team in Thane, MH.

About Netcore Cloud : Changing Marketing Forever

Netcore Cloud is a leading customer engagement and experience platform, powering interactions for over 6,500 global brands across 20+ countries. We are in the B2B SaaS space and are fundamentally changing marketing by equipping brands to evolve their engagement strategies and process customer data in real time.

Our new platform, Netcore Co-Marketer , uses specialized Agentic AI to automate campaign execution, targeting, content creation, and analytics, enabling marketers to scale hyper-personalized experiences and achieve up to 2X conversions with precision and autonomy.

Our Culture : Innovation, Openness, and Scale

You will join an innovative and entrepreneurial environment known as a Great Place to Work for five consecutive years. Our culture is open, collaborative, and welcomes new ideas as we solve complex challenges for leading global brands. Here, you will experience fast growth, continuous learning, and direct exposure to the cutting edge of MarTech.

What You'll Do : Drive the AI Product Vision

This role requires a unique blend of strategic thinking and relentless data execution. You will drive the vision and feature roadmap for our core Customer Engagement & Experience suite, with a heavy emphasis on AI integration.

  • Be the Analytical Expert : Conduct market research, customer interviews, and competitive analysis to identify high-impact opportunities.
  • Crush Data, Take Decisions : Use your deep comfort with analytics, algorithms, and data-driven decision-making to define product differentiators and prioritize features, balancing client needs with long-term product goals.
  • Define Agentic Features : Translate the vision for autonomous marketing agents into actionable requirements, writing detailed user stories, PRDs, and wireframes.
  • Scale and Simplify : Partner with engineering to deliver high-quality releases that create seamless, personalized end-user experiences while ensuring the product is simple to integrate and adopt.
  • Enable GTM Success : Collaborate with sales and marketing on positioning and collateral to ensure product success, arming them with the narrative of our AI-led revolution.
  • What We're Looking For : Your Profile

  • Experience : 1–5 years of experience in product management, ideally in a B2B / B2C SaaS or MarTech environment, with hands-on experience in managing owned channels like WhatsApp, RCS, and SMS (preferably RCS and SMS).
  • Data Proficiency : A strong understanding of data, databases, and APIs is non-negotiable.
  • AI Acumen : Must demonstrate a comfort with analytics, algorithms, and data-driven decision-making;
  • familiarity with AI / ML concepts and their application in marketing is a critical advantage.

  • Product Craftsmanship : Ability to write clear product specs and work closely with engineers and designers.
  • Mindset : Strong problem-solving skills, a user-first mindset, and a passion for building intuitive products that drive measurable ROI.
  • If this opportunity to shape a global B2B SaaS product and lead the AI charge in MarTech excites you, we'd love to hear from you. Bring your unique perspective, and let's build the future of customer engagement together. 🚀

  • Netcore Cloud is an equal opportunity employer
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    Product Lead • Republic Of India, IN

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