L2 Service Desk Engineer
EvonSyshyderabad, telangana, in8 hours ago
Job descriptionAutomation & Orchestration : Power Automate, Logic Apps, Azure DevOps, RunDeck, Ansible related Automation Cloud & Endpoint : Microsoft 365, Intune, Azure AD, Exchange Online Monitoring & Observability : DataDog, Dynatrace and Zabbix Networking : Cisco Meraki and VPN, firewall, and routing basics Scripting : PowerShell, Python, REST API integrations Collaboration & ChatOps : Slack administration and automation CRM & Platform Integration : Salesforce Enterprise, Agentforce 360 Platform knowledge (added advantage) Fluent in English, with excellent verbal and written communication. Strong interpersonal and collaboration skills across distributed global teams. Ability to perform effectively in a 24×7 high-pressure environment with shifting priorities. Analytical, process-oriented, and highly proactive in problem-solving. Strong sense of ownership, accountability, and commitment to continuous improvement. High emotional intelligence and tact in handling sensitive or high-impact issues. Strong collaboration and stakeholder management skills. Curiosity-driven and adaptable to evolving technologies and tools Be part of a global automation-first operations culture. Work with next-generation platforms combining ITSM, AIOps, and intelligent automation. Collaborate with high-impact teams driving digital service transformation. Gain cross-domain exposure (Cloud, Security, Network, Automation) and continuous growth opportunities.
L2 Service Desk Engineer – Automation & Intelligent Operations
Key Responsibilities
- Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.
- Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.
- Design and manage automation workflows using Power Automate, Logic Apps, Azure DevOps pipelines, and RunDeck.
- Develop PowerShell / Python scripts to automate services restarts, user provisioning, configuration checks, and patching.
- Integrate Slack automations (ChatOps) and bot-driven alerts for proactive communication and faster resolutions.
- Implement and maintain xMatters workflows for automated incident escalation and on-call notifications.
- Administer and enhance Zabbix and Grafana dashboards, integrating alerts with automation pipelines for self-remediation.
- Support Intune and Azure AD automation for device compliance, policy enforcement, and identity lifecycle management.
- Collaborate closely with Salesforce Enterprise Platform and Agentforce 360 teams to streamline ITSM workflows and intelligent automation.
- Conduct RCA, document SOPs, and continuously improve the internal knowledge base with reusable playbooks and automation templates.
Required Skills & Experience
2–3 years of experience in IT Service Desk / L2 Operations with a strong automation background.
Hands-on expertise in :
Soft Skills
Why Join Us
Create a job alert for this search
Service Desk Engineer • hyderabad, telangana, in
Related jobs
![[Apply Now] L2 Service Desk Engineer](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=EvonSys)
- Promoted
- New!
Senior Service Desk Analyst
SWOTHyderabad, Telangana, India Please note : Candidates are expected to work in US Central Time zone.Please share your current / last CTC, CV, and joining period with hr@swot.
We are seeking Senior Service Desk Analysts to join our ...Show moreLast updated: less than 1 hour ago
- Promoted
Service Desk Specialist
Cognizanthyderabad, telangana, in Receives and handles calls for service, and follow agreed procedures to resolve tickets.Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records.Ma...Show moreLast updated: 30+ days ago
- Promoted
Service Engineer
ConfidentialHyderabad / Secunderabad, Telangana, India Job Roles And Responsibilities.Efficiently review loss reported and documents submitted based on details available in claim HUB / photos / video / physical inspection .
Review, reconcile, and negotiate...Show moreLast updated: 30+ days ago
- Promoted
- New!
[Apply Now] L2 Service Desk Engineer
EvonSysHyderabad, Telangana, India L2 Service Desk Engineer – Automation & Intelligent Operations Key Responsibilities - Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Pr...Show moreLast updated: less than 1 hour ago
- Promoted
Lead Service Desk
ConfidentialHyderabad / Secunderabad, Telangana, India Job Title : Lead – ServiceDesk & Account Admin.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skill...Show moreLast updated: 8 days ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
Hitachi DigitalHyderabad, Telangana, India This job is with Hitachi Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Our Comp...Show moreLast updated: 13 days ago
- Promoted
Hybris L1 / L2 Support Engineer
InfogainHyderabad, Republic Of India, IN L1 / L2 support within SAP Commerce (Hybris) environment.Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).
Experience monitoring and analysing syst...Show moreLast updated: 1 day ago
- Promoted
L2 Support – 24 / 7
JobsFlixHyderabad, India Job Title : IT System Administrator – L2.Department : IT Infrastructure – Service Desk.Shift : Rotational Day / Night (Supporting US Clients.
employees will rotate weekly between day and night shifts, n...Show moreLast updated: 14 days ago
- Promoted
Hybris L1 / L2 support Engineer
Infogainhyderabad, telangana, in L1 / L2 support within SAP Commerce (Hybris) environment.Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).
Experience monitoring and analysing syst...Show moreLast updated: 1 day ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
Hitachi Digital ServicesHyderabad, Telangana, India This job is with Hitachi Digital Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly...Show moreLast updated: 12 days ago
- Promoted
Site Reliability Engineer - Elastic Kubernetes Service
D2KSSHyderabad Description : Key Responsibilities : - Manage and maintain Kubernetes clusters (...Show moreLast updated: 22 days ago
- Promoted
Service Desk Lead
ConfidentialHyderabad / Secunderabad, Telangana, India We are seeking an experienced and organized.The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise.You will lead incident re...Show moreLast updated: 8 days ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
ConfidentialHyderabad / Secunderabad, Telangana, India We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group.
We're crucial to the company's strategy and ambition to become a premie...Show moreLast updated: 8 days ago
- Promoted
Technical Service Desk1
ConfidentialHyderabad / Secunderabad, Telangana Act as a single point of contact for end-users regarding IT-related issues and queries.Ensure service delivery meets SLA requirements and customer expectations.
Log, categorize, prioritize, and reso...Show moreLast updated: 30+ days ago
- Promoted
Engineer L2
ConfidentialHyderabad / Secunderabad, Telangana, India Experience -01 to 05 years -Voice engineer as L2 resource.Ticket Analysis and Ticket Management.Break fix (Configuration related).
Service maintenance (reboots) – In co-ordination with the platform ...Show moreLast updated: 8 days ago
- Promoted
Service Desk Engineer
ConfidentialHyderabad / Secunderabad, Telangana, Noida, Chennai Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users.Resolve or Route incidents and requests to appropriate teams.
Coordinate and manage relati...Show moreLast updated: 30+ days ago
- Promoted
Engineer - Service Desk
ConfidentialHyderabad / Secunderabad, Telangana, India Provide support in the usage of CAD systems.Ensure the data quality and data structures required by the customers.Conduct the user training in handling of the CAD systems as well as in company stan...Show moreLast updated: 8 days ago
- Promoted
- New!
L2 Support & Automation Engineer
EvonSysHyderabad, Republic Of India, IN L2 Service Desk Engineer – Automation & Intelligent Operations.Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.
Provide mentorship and cove...Show moreLast updated: 12 hours ago