Engineer L2

Job Description

Experience -01 to 05 years -Voice engineer as L2 resource

Ticket Analysis and Ticket Management

Break fix (Configuration related)

Non-Functional Review

Pre-Production verification

Production Support

Application patches

Liaise with Avaya Team

Service maintenance (reboots) – In co-ordination with the platform team

Certificate renewal

User queries / responses

Configuration and Integration of various Avaya application systems.

Start / Stop Services

Reports & Meetings

Users adhoc requests (with tickets)

Weekly meetings (BAU / Projects)

Provide Audit evidence / usage statistics upon request

Health Check reports

Testing

Complete VIT as per agreed test plan

Provide support for SIT, UAT and HA testing.

Knowledge Transfers and Training

Cutover and First Business Day Support

Complete migration of existing data

Knowledge of LAN / WAN Connections.

Knowledge of PRI Connectivity with the Telecom Service Providers.

Switches and configurations of Juniper system.

Key Skills : Installation of Avaya Applications, Call Manager / Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration.

Location : Hyderabad

Skills Required

Ivr, Cms, Call Manager, Communication Manager, Aes, SBC