Service Desk Specialist

Receives and handles calls for service, and follow agreed procedures to resolve tickets

• Promptly allocates calls as appropriate
• Logs incidents and service requests and maintains relevant records
• Managing incidents and requests through the service management tool
• Provide support for a wide range and constantly evolving applications, software & hardware
• Maintaining governance standards across all IT service management processes
• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
• Identify repeat issues or service risks
• Take ownership of faults in a logical manner and throughout their entire lifecycle
• Exposure to ServiceDesk GenAI solutions is a big plus