Hybris L1 / L2 Support Engineer

Must Have :

• 6 to 12 years of experience in L1 / L2 support within SAP Commerce (Hybris) environment
• Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).
• Experience monitoring and analysing system performance, utilizing logging and monitoring tools.
• Execute minor fixes such as Impex corrections, configuration updates, and property adjustments as and when needed.
• Proficiency in handling Impex files for data imports / exports and troubleshooting data-related issues.
• Experience with troubleshooting of server-side issues using HAC and Hybris logs.
• Strong communication skills, with the ability to explain technical concepts to non-technical users and teams.
• Familiarity with service management tools like JIRA for tracking incidents and requests.
• Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams.
• Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency
• Superior work ethic with a positive, can-do attitude.
• Excellent customer service skills and superior telephone etiquette.
• Demonstrated attention to detail and excellent time management.
• Participate in on-call rotation and incident postmortems to ensure continuous improvement.
• Superior collaboration skills.
• Flexibility with the ability to change priorities quickly, focus on new ones without distraction.
• Ability to deal with conflict and work under pressure to meet deliverable commitments.
• Technical aptitude and a passion for learning about new emerging technologies.
• Ability and willingness to travel internationally and adjust work hours to accommodate international teams.

Mandatory Technology Stack :