This job offer is not available in your country.
Salesforce CX Business Analyst
Closeloop Technologiesdombivli, maharashtra, in3 days ago
Job descriptionGather, analyze, and document CX and Salesforce business requirements. Design and implement Salesforce automation (Flows, Process Builder, Validation Rules, Macros, CTI integrations). Partner with stakeholders and cross-functional teams to optimize customer success, service delivery, and case management workflows . Build reports & dashboards to track KPIs, customer engagement, and system adoption. Support change management, training, and governance across Salesforce solutions. Salesforce Certified Administrator (Mandatory) Salesforce Business Analyst (Preferred) Salesforce Service Cloud Consultant (Preferred)
Job Title : Salesforce CX Business Analyst (2–4 Years | Remote | Contract / Full-Time)
Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge .
Required Skills & Expertise
- 2–4 years of Business Analyst experience; 2+ years in Salesforce.
- Strong knowledge of Service Cloud, Experience Cloud, CTI / Omnichannel .
- Hands-on skills in Salesforce Flows, Process Builder, Apex Triggers, Dashboards & Reporting .
- Exposure to CX tools like Gainsight, Chatbots, or Agentforce.
- Familiarity with Agile tools ( Jira, Confluence, Slack ).
- Excellent communication & stakeholder management skills.
Key Responsibilities
Certifications (Preferred)
Create a job alert for this search
Salesforce Analyst • dombivli, maharashtra, in
Related jobs
%20Ltd.)
![[Urgent] Business Analyst - App Engagement and Monetization](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Media.net)
- Promoted
Salesforce Marketing cloud
Tata Consultancy Servicesdombivli, maharashtra, in Role • • : Salesforce Marketing cloud.Required Technical Skill Set : Salesforce Marketing cloud.Desired Experience Range : 10 - 18 yrs.
Notice Period : Immediate to 90Days only.We are currently planning t...Show moreLast updated: 23 days ago
- Promoted
Salesforce B2B Commerce Lightning Cloud Developer
ConfidentialDelhi, Kolkata, Mumbai Develop, customize, and maintain eCommerce websites and applications, ensuring high performance, security, and user experience.
Integration Experience with 3rd Party Systems using SOAP / REST API Call...Show moreLast updated: 6 days ago
- Promoted
Salesforce Platform Lead
ConfidentialMumbai, India About The House of Abhinandan Lodha : .We are the House of Abhinandan Lodha.We are a consumer tech brand that disrupts by leveraging technology to make land more accessible, flexible, and secure.We&a...Show moreLast updated: 6 days ago
- Promoted
Salesforce B2B Developer / Lead
ConfidentialMumbai Salesforce B2B Developer / Tech Lead.Core LWC developer - with more than 7 years of experience (mainly in B2B and LWC).Candidate must have strong knowledge of B2B Commerce.
Candidate should have knowl...Show moreLast updated: 30+ days ago
- Promoted
Salesforce Consultant
DigileMumbai, IN Troubleshoot and resolve issues related to.Respond to tickets, incidents, and service requests within agreed.Collaborate with Salesforce developers, admins, and business stakeholders to escalate an...Show moreLast updated: 5 days ago
- Promoted
Salesforce Technical Lead
InfoBeansMumbai, Maharashtra, India Salesforce, Sales Cloud, Service Cloud, Marketing Cloud.Salesforce development and architecture experience.Sales Cloud, Service Cloud, CG Cloud, and Marketing Cloud.
Strong command of Apex, Lightnin...Show moreLast updated: 13 days ago
- Promoted
Senior Salesforce Engineer
Morningstar India (P) Ltd.Navi Mumbai Job Description : At PitchBook, our Product & Engineering team is made up of big thinkers, innovators, and problem-solvers who aim to m...Show moreLast updated: 19 days ago
- Promoted
Salesforce CX Business Analyst
Closeloop Technologiesmumbai city, maharashtra, in Salesforce CX Business Analyst (2–4 Years | Remote | Contract / Full-Time).Salesforce CX Business Analyst.Service Cloud, Experience Cloud, and Omnichannel solutions.
This role is ideal for someone wit...Show moreLast updated: 3 days ago
- Promoted
[Urgent] Business Analyst - App Engagement and Monetization
Media.netMumbai, Maharashtra, India Job Summary : We are seeking a highly analytical and data-driven individual to join our dynamic mobile apps business as a Business Analyst.
As a Business Analyst, you will be responsible for extract...Show moreLast updated: 5 days ago
- Promoted
Analyst Finance (Salesforce)
ConfidentialMumbai Capita Is hiring for salesforce role -.Ensure robust and timely reporting of sales performance from Salesforce.Ensure salesforce is up to date with the correct information for contract pipeline.Upo...Show moreLast updated: 3 days ago
- Promoted
Salesforce Business Analyst
DigiFocal IT Solutions Pvt Ltdmumbai, maharashtra, in We're Hiring : Salesforce Business Analyst.Kandivali East, Mumbai | 🏢 5 Days Work From Office.Are you passionate about turning business needs into smart Salesforce solutions? We're looking for an e...Show moreLast updated: 1 day ago
- Promoted
Business Analyst BA GBS FT Implement
ConfidentialMumbai The Business Analyst will be responsible for identifying and documenting business needs and helping to determine feasible solutions that align with organizational goals.
This role will support funct...Show moreLast updated: 9 days ago
- Promoted
Salesforce Developer
ConfidentialMumbai, India Senior Salesforce Architect or Lead.We&aposre tackling some significant structural challenges, including : .Underutilized core platform capabilities.
Cluttered UX and inefficient workflows.Tech debt, ...Show moreLast updated: 6 days ago
- Promoted
Salesforce Architect
ConfidentialMumbai Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions leveraging Salesforce CRM.
Design and architect a scalable and flexible Salesf...Show moreLast updated: 30+ days ago
- Promoted
- New!
Salesforce Expert
ConfidentialMumbai, Mumbai City, Navi Mumbai Deliver Salesforce training and support to enhance sales team effectiveness.Customize and optimize Salesforce dashboards, reports, and workflows aligned with sales strategies.Identify and implement...Show moreLast updated: 13 hours ago
- Promoted
Salesforce Business Analyst
PwC IndiaMumbai, Maharashtra, India The Business Systems Analyst plays a key role as subject matter expert and technical consultant throughout the lifecycle of Salesforce.
Business Units and Administrative functions across the company...Show moreLast updated: 13 days ago
- Promoted
Salesforce CRM Business Analyst
ValueMomentumMumbai, Maharashtra, India Senior Salesforce Business Analyst.The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosy...Show moreLast updated: 4 days ago
- Promoted
Salesforce DevOps - Contract
Gravity Infosolutions, Inc.Thane, IN Role : Salesforce Senior Technical Consultant DevOps - Contract.Senior Technical Consultant - DevOps is expected to be hands-on expert in Salesforce DevOps.
This role will lead DevOps delivery for sm...Show moreLast updated: 2 days ago
- Promoted
Business Analyst - App Engagement and Monetization
Media.netMumbai, Maharashtra, India Job Summary : We are seeking a highly analytical and data-driven individual to join our dynamic mobile apps business as a Business Analyst.
As a Business Analyst, you will be responsible for extracti...Show moreLast updated: 23 days ago
- Promoted
- New!
High Salary : Salesforce CRM Business Analyst
ValueMomentumMumbai, Maharashtra, India Job Title : Senior Salesforce Business Analyst Location : Mumbai - Santa Cruz / Bandra Job Type : Full-Time Experience Level : Mid-Senior Level Job Summary : We are seeking an experienced Salesforce...Show moreLast updated: 1 hour ago