Sales Support Executive - REMOTE

Job Title : Sales Support Executive

Location : Remote

Employment Type : Full-Time

About The Role

We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities. This role ensures the smooth execution of client billing, account management, service agreements, invoicing, and ongoing updates, while also providing ongoing support to the BDM in business development activities.

Key Responsibilities

• Quote Management & Coordination, and account management
• Prepare quotes from instructions from the BDM, liaise with vendor, distributor and internal stakeholders to finalize quotes.
• Track and manage the quotes execution process (review, signatures, versioning).
• Process quote including creating billing contract.
• Manage customers as per BDM requests.
• SLA / Service Agreement Finalization
• Ensure SLAs align with Interscale's service capabilities (managed IT support, cloud, cybersecurity, etc.).
• Monitor that the SLA commitments are enforceable and documented.
• Billing Amendments / Change Requests
• When a client requires additional resources, scope changes, or billing modifications, update the contract / billing accordingly.
• Issue contract amendments, change orders, or addenda.
• Coordinate internal approvals, ensure billing and service delivery teams are looped in.
• Vendor / Provider Price Adjustments
• Monitor vendor (e.g. Microsoft, cloud providers) pricing changes, licensing changes, or contract updates.
• Propagate those changes into client contracts and billing models, notifying clients appropriately.
• Ensure that the changes maintain margin and compliance with vendor agreements.
• Familiar with Australian IT Distributor such as Ingram Micro, Dicker Data, etc
• Invoicing & Invoice Validation
• Generate invoices for clients per contract terms (periodic, milestone-based, or usage-based).
• Validate the costing and service parameters used in the invoice against the contract and SLA to ensure correctness.
• Issue and send invoices to clients, following up on approvals and payments.
• Allied / Supporting Tasks
• Maintain clear records : contract logs, change histories, billing histories, client correspondence.
• Provide monthly or periodic reports on contract status, pending amendments, invoice aging, etc.
• Coordinate with internal teams : operations / delivery, finance, support, vendor management.
• Flag risk areas (e.g. contract expiry, unapproved scope creep, billing discrepancies).
• Support to the BDM
• After deal closure, help with onboarding client requirements, collecting additional documentation, and clarifications.
• Assist in preparing proposals, presentations, or pricing change communications when needed.
• Provide feedback to BDM from contract, billing, or client adjustments to improve future proposals or sales structuring.

Requirements

Required Skills & Qualifications

Domain / Technical Knowledge

IT Managed Service Billing

Soft / Interpersonal Skills

Systems & Tools

Personal Attributes

Qualification & Experience

What we are looking for :

Skills Required

Cloud Services, connectwise , Microsoft Office, Cybersecurity, Crm Systems, Microsoft Azure, Software Licensing, autotask