Partner Support Executive

Job Summary :

We are seeking a dynamic and motivated Partner Support Executive to act as the primary interface between RedMart and our business partners. The Partner Support Executive will be responsible for providing timely and accurate operational support to sellers and suppliers selling on the RedMart platform. The successful candidate has an immediate, distinct effect on the experience of customers of RedMart, making a strong record of customer focus a high standard for the role. A Partner Support Executive is expected to address chronic system issues, provide process improvements, develop internal and external documentation, and contribute to a team environment, all while adhering to service level agreements for phone and / or email cases.

Key Responsibilities :

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to RedMart sellers and suppliers including the appropriate escalation of sellers / suppliers’ issues.
• Builds Platform and business knowledge, to better serve sellers, in text and video formats
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Seller Account Management, Commercial or Payments teams as required to resolve seller / suppliers’ issues and questions.

Basic Qualifications

Education : Any Graduation (other than BE, BTech and MBA Freshers)

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